SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of envyre.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of envyre.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this backpack has seriously become my best buddy on all of my hiking adventures. It's like a real lifesaver, no joke! You know those times when you're out the wild and Mother Nature decides to throw a curveball at ya? Yeah, well with this bad strapped to your back, it's like an invisible shield protecting all your gear. I mean think about it - we've all been there? Halfway up the mountain trail and boom! The skies open up and down comes the rain. But guess what? With this gem of a backpack, I just keep trekking along without worry because everything inside stays as dry as bone. And by everything I mean from my packed lunch to my extra set of clothes – not even one drop gets through! And let’s talk comfort here for a second too. This thing is super comfortable to carry around which is so important when you’re covering miles upon miles on foot. It doesn't dig into your shoulders or weigh you down like some other packs do; instead it feels light yet sturdy enough that even if I accidentally dropped it off a cliff (not that I plan on doing that), I'm pretty sure it would survive. So yeah, if you're someone who loves exploring trails or climbing mountains under any weather condition then trust me on this one: get yourself one of these backpacks ASAP! You won’t regret making such a smart move for sure. High praise indeed but trust me guys n gals - totally worth every penny spent and more than earns its place in any outdoor enthusiast’s gear collection!
Absolutely love this pack - it's waterproof, tough and surprisingly roomy. Great for all my outdoor adventures.
It survived a downpour during our last camping trip, kept all my stuff-dry.
this is the best purchase i've made in a while keeps everything dry even in heavy rain 👌
I'm really impressed with how lightweight yet durable this backpack is. Plus, it being waterproof makes it perfect for unpredictable weather conditions.
i’ve been using mine for months now, not one leak or tear to report 😊
This product has exceeded my expectations! It’s so spacious inside but doesn’t feel bulky when you wear it. And yes- completely waterproof as advertised!
The comfort level of this backpack on long hikes is unparalleled – no more backaches here!
Finally found what I was looking for: A sturdy, reliable & totally waterproof hiking companion
it delivers on its promise of ultimate water protection
it doesn't even look like a typical hiking backpack but it's functional and practical